The Green Sheet Online Edition
July 7, 2007 • 07:07:02
Outsource the chargeback confusion
Chargeback. In the payments industry, it's a four-letter word. Beyond a doubt, chargebacks are like migraines for merchants and the ISOs and merchant level salespeople (MLSs) who serve them.
But what's the alternative? Give up on the receipt tracking and transaction monitoring required to fight chargebacks, and lose money as a result?
That's not realistic. So, the only choice has been to endure the tedium and frustration of it all.
Maryland-based ChargebackAudit LLC has an alternative. The company's Chargeback Dispute Management System is Web-based and offers outsourced chargeback management services to ISOs, MLSs, processors and merchants.
The company's goal is to eliminate, or significantly reduce, chargeback losses by implementing measures to avoid unnecessary chargebacks, as well as enable merchants to quickly respond to chargebacks.
Services include:
- Case management: This service manages and tracks disputed cases from retrieval stages to arbitration. Clients receive e-mail updates. Online tracking is also available so merchants can keep tabs on cases 24/7. The company's Web site uses 128-bit secure sockets layer (SSL) encryption to protect all personal and business data.
- Help desk: Reps at the help desk field questions, recommending the best way to respond to specific chargeback cases. They also answer more general chargeback questions.
- Document review: Experts review business documents to evaluate whether they protect merchants against chargebacks. The review team also recommends any necessary changes.
- Audit: This consists of a comprehensive review of a merchant's business practices to spot areas that are vulnerable to chargebacks. Then, auditors help implement procedures to eliminate potential sources of chargeback losses.
ChargebackAudit LLC
866-871-8304
www.chargebackaudit.com
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