Monday, May 21, 2012
Two-way video ATMs enter picture
CO-OP Financial Services is testing a two-way video member service using Diebold Inc. ATMs on the CO-OP Network. Under a joint agreement, the two companies are developing a way to optimize the ATM channel to enable sales, additional teller functions and customer service migration to self-service endpoints. This is an effort to help financial institutions mitigate costs and maintain high-level customer support.
"As ATMs continue to provide more capabilities to the user, two-way video support is the next step in ensuring the member can conduct their business quickly and easily," said Stan Hollen, President and Chief Executive Officer at CO-OP.
According to CO-OP, members can connect to a call center for real-time interaction via two-way video and make account transfers or open new accounts. The service integrates with either a credit union call center or CO-OP Member Center's 24/7 service. CO-OP is providing the terminal driving capability and network access; Diebold is providing the member identification and video services that support the system's two-way video capabilities.
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